Change Shopify return portal URL

We've seen many clients come over from other returns apps where the returns center URL is the same as the previous provider. Follow the steps below to update your returns URL within Shopify.

Go to the home screen of the app and click the arrow next to Support.

Click the "..." for additional options and select View details, this will take you to the next page below:

change_return_url-55c506c2efedfde3dcdf83c0366dec3c

To continue click Customize URL under the App proxy section:

change_return_url_2-b0bbfa02f0f5175db5ac4ba799edcd18

That will bring up this box below:

If you've installed our App after using another providers, the current URL in that box may show as returns-1.

If you've deleted the other app, you can simply remove the -1. If you haven't deleted the other app, you will have to change the other returns portal URL first to -2 and then come back to this one and change to just returns.

Please keep in mind that changes also need to be applied on the app otherwise the returns portal proxy won't work. Go to Return Portal Settings > Portal Setup page to make updates.

Change Shopify return portal URL

Update your Returns URL within Shopify