Set up non-returnable products

The feature matches up the product tags in Shopify with the tags indicated in the Non-returnable items section on the Returns policy page.

To set up non-returnable products:

1. Access your Shopify product tags. Go to your Shopify admin > Products and then select the specific product you want to make non-returnable. Look at the bottom-right corner for the Tags input field. Add the applicable tags to products that you would like to make non-returnable, or use existing tags. For example, common product tags to exclude products from returns include 'sale', 'clearance', and 'custom'.

2. In ZigZag Returns and Exchanges App, go to Return Portal Settings > Returns policy.

3. On the Returns policy page, scroll down to the Non-returnable products section. Add the same tags in the Product tags input field as found in your Shopify. Separate the tags by a comma.

4. Click the Save button to apply the changes.

When customers try to return products tagged as non-returnable, they will see the message as displayed in the example below and will not be able to proceed with the return.