Subscription Upgrades and Downgrades

ZigZag Returns & Exchanges offers four pricing plans to suit businesses of different sizes: Free, Silver, Gold, and Platinum. A detailed comparison of the features available with each plan can be found on the Pricing Plans page.

Silver, Gold, and Platinum are available with both Monthly and Annual billing options.

With a Monthly plan, your subscription fee and any applicable usage charges are billed every month.

With an Annual plan, you pay the subscription fee upfront for the entire 12-month period, while usage charges continue to be billed monthly. This allows you to benefit from annual pricing while paying only for your actual usage each month.

Changing your pricing plan

You can change your pricing plan whenever your business needs change. Depending on your current plan and the plan you select, the new subscription may become active immediately or at the end of your current billing period.

Monthly to Monthly

If you switch between Monthly plans, the behavior depends on whether you are upgrading or downgrading your subscription.

When upgrading – for example, from Free to Silver, Silver to Gold, or Gold to Platinum – your new plan becomes active immediately after the subscription change is confirmed. Any applicable billing adjustments are calculated automatically as part of the subscription change process.

When downgrading – for example, from Platinum to Gold, Gold to Silver, or Silver to Free – your current subscription remains active until the end of the current monthly billing period. The newly selected plan becomes active when the next billing cycle begins. Unused subscription time is not refunded.

Annual to Annual

Switching between Annual plans follows the same general principles.

If you upgrade to a higher Annual plan, the new plan becomes active immediately after the subscription change is confirmed. Any applicable billing adjustments are calculated automatically during the subscription change process.

If you downgrade to a lower Annual plan, your current Annual subscription remains active until the end of the current annual billing period. The newly selected plan becomes active when your existing Annual subscription expires. Unused subscription time is not refunded.

Please note that the Free plan is available only as a Monthly subscription and cannot be selected as an Annual plan.

Monthly to Annual

You can also switch from a Monthly plan to an Annual plan.

If the selected Annual plan represents an upgrade – for example, Monthly Silver to Annual Gold – the Annual subscription becomes active immediately after the subscription change is confirmed. Any applicable billing adjustments are calculated automatically during the subscription change process.

If the selected Annual plan represents a downgrade – for example, Monthly Platinum to Annual Gold – your current Monthly subscription remains active until the end of the current billing period. The Annual subscription becomes active at the beginning of the next billing cycle. Unused subscription time is not refunded.

Annual to Monthly

Switching from an Annual plan to a Monthly plan works differently.

To ensure that your Annual subscription remains active for the period you have already paid for, switching to a Monthly plan is available only during the final 30 days of your current Annual subscription.

Once this renewal window begins, you can select any available Monthly plan. Depending on whether the selected plan is an upgrade or a downgrade, the same activation rules described above will apply.

Important information

Regardless of the subscription tier you choose, usage charges are always billed monthly.

Subscription upgrades may become active immediately, while downgrades generally become effective at the end of the current billing period. The exact behavior depends on the combination of your current plan and the plan you select.

Unused subscription periods are not refunded. Where applicable, billing adjustments for eligible subscription upgrades are calculated automatically during the subscription change process.

Subscription change summary

Current plan	New plan	When does the new plan become active?
Monthly	Higher Monthly plan	Immediately after confirmation
Monthly	Lower Monthly plan	At the end of the current monthly billing period
Annual	Higher Annual plan	Immediately after confirmation
Annual	Lower Annual plan	At the end of the current annual billing period
Monthly	Higher Annual plan	Immediately after confirmation
Monthly	Lower Annual plan	At the end of the current monthly billing period
Annual	Monthly	Available only during the final 30 days of the current annual subscription period. The activation timing then follows the standard upgrade or downgrade rules.