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ZigZag Returns and Exchanges Shopify App

ZigZag Returns and Exchanges Shopify App

ZigZag Global Retailer Terms and Conditions

We are renaming the Store Credit functionality to Discount Code

Getting started

Creatе your first return

Create a test order in Shopify

Does the app work in USA?

Does ZigZag Returns and Exchanges Center work outside of the UK?

Carrier configuration

Create advanced workflows

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Returns Portal

Customizе your returns portal

Set up your returns portal

Add your returns portal URL to your Shopify store

Change Shopify return portal URL

Customer image upload

Global translation

CSS theme editing guide

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Managing returns

Define your return window

Set your holiday return window

Edit return reasons

Set up non-returnable products

Sample returns policy

Find and process returns

Return status descriptions

Reject a return request

Can I reject a return I have already approved?

Find a return order

Advanced filtering (Needs editing)

Export data with a date range

Delete a return request

Automated scan-in return

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Email notifications

Manage email notifications

Set retailer email notifications

Set customer 'reply to' email

Personalise the content of your customer emails

Update the content of your return labels email

Full HTML email design control

Email from within the app

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Refunds and Exchanges

In-app seamless refunds

Refund methods overview

Exchange management

Enable auto-restock

How to enable gift cards

Create a draft order when approving an exchange

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Returns label

Update your return address

Upload your own return labels

Cancel pre-paid return labels

Set up USPS return labels

Locate return labels sent to customers using the resend link

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Pricing and billing

Select a pricing plan

Pricing plan overview

I would like to test the app. Is there a free trial?

Carriers return label pricing

Cancel your subscription plan

Maxio billing portal

Billing for return labels

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Integrations

Marketplaces

FAQs

How do I file a claim for a lost or damaged parcel?

How long do I have to start a claim?

Are there restrictions to what I can and can't ship?

Pre-printed labels (placed in parcel)

Customer FAQs

Unable to access the application

App not working using Safari

Order numbers are not being recognized

Unable to use Returns discount code

Customer can't select return, exchange credit

Header blocking the Enter order number section

Test returns not working (can't find order)

Returns page not aligned on Phone Browser

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News

Sorted Returns Center App is now part of ZigZag

Release notes

Version 2025.02.1

Version 2025.02.3

Version 2025.03.2

Version 2025.04.1

Version 2025.04.3

Version 2025.05.2

Version 2025.05.3

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