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ZigZag Returns and Exchanges Shopify App
Getting started
Returns Portal
Carriers and Labels
Managing returns
- Define your return window
- Set your holiday return window
- Edit return reasons
- Set up non-returnable products
- Sample returns policy
- Find and process returns
- Return status descriptions
- Reject a return request
- Can I reject a return I have already approved?
- Find a return order
- Advanced filtering (Needs editing)
- Export data with a date range
- Delete a return request
- Automated scan-in return
- Managing Returns with Multiple Options
- Shopify Returns integration sync
Email notifications
Return options
Returns label
Pricing and billing
Integrations
FAQs
- How do I file a claim for a lost or damaged parcel?
- How long do I have to start a claim?
- Are there restrictions to what I can and can't ship?
- Pre-printed labels (placed in parcel)
- Customer FAQs
- Unable to access the application
- App not working using Safari
- Order numbers are not being recognized
- Unable to use Returns discount code
- Customer can't select return, exchange credit
- Header blocking the Enter order number section
- Test returns not working (can't find order)
- Returns page not aligned on Phone Browser
News
Release notes
- Version 2025.10.5
- Version 2025.10.2
- Version 2025.10.1
- Version 2025.09.5
- Version 2025.09.3
- Version 2025.09.2
- Version 2025.06.4
- Version 2025.06.3
- Version 2025.06.2
- Version 2025.05.3
- Version 2025.05.2
- Version 2025.04.3
- Version 2025.04.1
- Version 2025.03.2
- Version 2025.02.3
- Version 2025.08.1
- Version 2025.02.1
- Version 2025.08.2
- Version 2025.11.1
- Version 2025.11.3
- Version 2026.01.1